Return Policy

No Refunds/Exchanges.

Due to the custom nature of each product sold here, we do not accept returns or exchanges unless the item you purchased is defective. If you believe you have received a defective item, please contact us at ericalanramirez@yahoo.com with details of the product and the defect.

You can send the item you consider defective to:

555 W 43rd Street, Unit 6E, New York, NY 10036

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Shipping:
To return your product, you should mail your product to: 4 440 W 47th Street #1D, New York, NY 10036

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.